Organizational
communication – the compounded
interpersonal communication process across an organization
Communication flows in
an organization are:
l Vertical
l Horizontal
l Grapevine (multidirectional)
Vertical
Communication
The flow of
information both up and down the chain of command
•
Formal
communication
•
Recognized
as official
•
Status
and power are not equal among participants in vertical communication
Horizontal
Communication
The flow of
information between colleagues and peers
•
Informal
communication
•
Does
not follow the chain of command
•
Not
recognized as official
Grapevine
– the informal
vehicle through which messages flow throughout the organization
•
“When the grapevine allows employees to know about a management decision
almost before it is made, management must be doing something right.”
Communication
networks – sets of
employees who have stable contact through which information is generated and
transmitted
Two major
types of communication networks:
1. within organizations
2. within departments and small
groups
Oral Communication Media
Good to see Prof Mandi way of teaching in the video shared
ReplyDeletesuper cool..
ReplyDelete